Contact Us

The Respect Phoneline is available on freephone 0808 802 4040

(free from landlines and from mobile phones using the O2, Orange, T Mobile, Three (3), EE, Virgin and Vodafone networks)

Some other mobile networks also offer free calls to numbers with the 0808 80xx prefix, however these are not guaranteed and users are recommended to check with their provider.

Opening hours

Monday – Friday 9am-5pm

Email: [email protected]

A voicemail service is available: we aim to return calls within two working days. We aim to reply to emails within two working days. We aim to speak to at least 50% of all callers aiming to access the Respect Phoneline every month.

The webchat service is available Tuesdays and Thursdays 10am-4pm.

Accessibility – Equality of Access

We aim to make our service accessible to everyone.

We have access to telephone interpreters for those whose first language isn’t English.

All our Helpline Advisors have been trained to use Text Relay. Text Relay connects people using a textphone with people using a telephone or another textphone. It lets deaf, hard of hearing and speech impaired people stay in touch with friends and family, and call businesses over the telephone.

Client feedback

Tell us what you think!

Have you recently called our helpline and spoken to one of our Advisors? Please complete this brief evaluation survey. It is very important to get your feedback and be able to show to our Funders how our service makes a difference to people like you. The survey is anonymous. Thank you for your time.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Respect and while we take every reasonable effort to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Respect. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Respect takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.