The Respect Phoneline is available on freephone 0808 802 4040
(free from landlines and from mobile phones using the O2, Orange, T Mobile, Three (3), EE, Virgin and Vodafone networks)
Some other mobile networks also offer free calls to numbers with the 0808 80xx prefix, however these are not guaranteed and users are recommended to check with their provider.
Monday – Friday 9am-5pm
A voicemail service is available: we aim to return calls within two working days. We aim to reply to emails within two working days. We aim to speak to at least 50% of all callers aiming to access the Respect Phoneline every month.
The webchat service is available Tuesdays and Thursdays 10am-4pm.
Accessibility – Equality of Access
We aim to make our service accessible to everyone.
We have access to telephone interpreters for those whose first language isn’t English.
All our Helpline Advisors have been trained to use Text Relay. Text Relay connects people using a textphone with people using a telephone or another textphone. It lets deaf, hard of hearing and speech impaired people stay in touch with friends and family, and call businesses over the telephone.
Tell us what you think!
Have you recently called our helpline and spoken to one of our Advisors? Please complete this brief evaluation survey. It is very important to get your feedback and be able to show to our Funders how our service makes a difference to people like you. The survey is anonymous. Thank you for your time.