Respect Phoneline COVID-19 Response Open as usual. Find out more

Respect Phoneline Covid-19 response statement

During lockdown or self-isolation, domestic abuse perpetrators are likely to escalate the abusive behaviours towards their partners. We understand this is a particularly challenging time and we are taking steps to ensure that domestic abuse perpetrators have access to our helpline support during the pandemic crisis.

We are reviewing the advice we give to perpetrators about practical steps they can take to contain their abusive behaviours, in light of the Covid-19 crisis. We are also making contingency plans to manage increased demand for our helpline.

Concerned family members or friends, as well as Frontline Workers supporting perpetrators to change, are welcome to contact us for support and advice.

 

Telephone support

0808 8024040

Mon–Fri 9am-8pm

free from landlines and mobile phones within the UK. Your call will not appear on itemised bills. You can also call free from BT pay phones.

Email support

info@respectphoneline.org.uk

Mon-Fri 9am-8pm,
Sat & Sun 10am-12pm & 4pm-6pm

Webchat support

Wednesday, Thursday and Friday
10–11am and 3–4pm.

Welcome to the Respect Phoneline webchat service

Before connecting you to an Advisor there is some important information to read and agree to.

Your personal data and confidentiality

During the webchat you may choose to disclose sensitive personal data. Anything you tell us is confidential, in line with our confidentiality policy, but we need your consent to process it.

By processing, we mean to send it through our website in webchat messages. The provider of the webchat infrastructure (Salesforce) keeps secure records of webchats in their servers and sends us transcripts, which we keep on a secure cloud-based service for 6 months from the date received. We don’t use technology to identify your IP address.

For quality monitoring, the Helpline Manager occasionally observes webchats in real-time and takes notes about the quality of the service provided. These notes don’t include any identifiable information.

By clicking on the webchat button, you are consenting to the above.

Accessibility – Equality of Access
We aim to make our service accessible to everyone. Respect Phoneline’s number is free to call and protects your confidentiality. Calls to 0808 80 numbers are free to call from landlines and mobile phones within the UK and do not appear on itemised bills. They are also free to call from BT payphones. Information about 0808 80 numbers can be found on the Helplines Partnership’s website

  • Telephone interpreters
    If English isn’t your first language you can ask for a telephone interpreter or ask someone you know to do it for you.
  • Deaf, hard-of-hearing, and speech-impaired people
    Respect Phoneline’s Advisors are trained to use Relay UK (Previously Next Generation Text) so people with hearing and speech difficulties can communicate with us.
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