Respect Phoneline COVID-19 Response Open as usual. Find out more

Respect Phoneline Covid-19 response statement

During lockdown or self-isolation, domestic abuse perpetrators are likely to escalate the abusive behaviours towards their partners. We understand this is a particularly challenging time and we are taking steps to ensure that domestic abuse perpetrators have access to our helpline support during the pandemic crisis.

We are reviewing the advice we give to perpetrators about practical steps they can take to contain their abusive behaviours, in light of the Covid-19 crisis. We are also making contingency plans to manage increased demand for our helpline.

Concerned family members or friends, as well as Frontline Workers supporting perpetrators to change, are welcome to contact us for support and advice.

 

Opening times

Telephone & email support
Monday–Friday 9am-8pm

Webchat
Wednesday: 10–11am & 3–4pm
Thursday: 10–11am & 3–4pm
Friday: 10–11am & 3–4pm

Email support only
Saturday: 10am–12pm & 4–6pm
Sunday: 10am–12pm & 4–6pm

Call

0808 8024040

free from landlines and mobile phones within the UK. Your call will not appear on itemised bills. You can also call free from BT pay phones.

Webchat

Wednesday, Thursday and Friday – 10 – 11am and 3 – 4pm.

Accessibility – Equality of Access
We aim to make our service accessible to everyone. Respect Phoneline’s number is free to call and protects your confidentiality. Calls to 0808 80 numbers are free to call from landlines and mobile phones within the UK and do not appear on itemised bills. They are also free to call from BT payphones. Information about 0808 80 numbers can be found on the Helplines Partnership’s website

  • Telephone interpreters
    If English isn’t your first language you can ask for a telephone interpreter or ask someone you know to do it for you.
  • Deaf, hard-of-hearing, and speech-impaired people
    Respect Phoneline’s Advisors are trained to use Relay UK (Previously Next Generation Text) so people with hearing and speech difficulties can communicate with us.
Call 0808 8024040
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