Accessibility – Equality of Access
We aim to make our service accessible to everyone. Respect Phoneline’s number is free to call and protects your confidentiality. Calls to 0808 80 numbers are free to call from landlines and mobile phones within the UK and do not appear on itemised bills. They are also free to call from BT payphones. Information about 0808 80 numbers can be found on the Helplines Partnership’s website
- Telephone interpreters
If English isn’t your first language you can ask for a telephone interpreter or ask someone you know to do it for you.
- Deaf, hard-of-hearing, and speech-impaired people
Respect Phoneline’s Advisors are trained to use Relay UK (Previously Next Generation Text) so people with hearing and speech difficulties can communicate with us.